Odoo hotel management system · Scale · 20 apps
Built for groups
and growth
Scale is the full Smart Hospitality hotel management system for hotel groups and multi-property operators: everything in Elevate, plus multi-property management, Maintenance and customisation across every Odoo app.
Book a free demo →See what’s included
Hotel groupsMulti-site operatorsResorts with several venuesGrowing portfolios
Who it’s for
Groups and operators running several properties, or one property with complex operations that needs the whole platform.
What you get
All 19 Elevate apps, plus Maintenance and multi-property management, so head office sees every site in one place.
How it’s set up
A consultative project. We map how your group works and customise across every app to fit.
The full platform in Scale
Everything in Elevate, plus Maintenance and multi-property management. New in Scale is highlighted.
Built by Smart IT
Hotel Manager + Channel Manager
Reservations, front desk, check-in, room assignment and housekeeping status, with Channel Manager for booking sites.
Point of Sale
Restaurant and bar tills, tables and kitchen tickets, with Google Reservations bookings synced in.
Inventory
Stock across kitchen, bar and stores, drawn down as items are sold.
Purchase
Supplier orders and deliveries, matched to what you actually use.
Accounting
Every booking, sale and payment lands in the ledger, with no export or import.
CRM
One guest profile across every stay, meal and enquiry.
Sales
Quotes and orders for group bookings, functions and corporate rates.
Planning
Shift rotas for every department, built around occupancy.
Employees
Staff records, contracts and recruitment in one place.
Time Off
Holiday requests and approvals that update the rota.
Appointments
Spa treatments, activities and tee times, booked online or at the desk.
Social Marketing
Schedule and publish posts across channels, tied to real offers and occupancy.
Email Marketing
Newsletters and seasonal offers sent to your real guest list.
Marketing Automation
Pre-arrival, post-stay and win-back journeys triggered by actual stay data.
SMS Marketing
Offers and reminders sent to a guest’s phone, from the same guest record.
Events
Weddings, meetings and ticketed events, from enquiry to invoice.
Website
Your own hotel website, built in the same system as your bookings.
eCommerce
Sell vouchers, gift cards and packages online.
Live Chat
Answer guest questions on your website before they book elsewhere.
New in Scale
Maintenance
Repair tickets and planned maintenance for rooms and equipment.
New in Scale
Multi-property management
One view of occupancy, revenue and repairs across every location.
Your whole group
Every property, one view
Multi-property management shows occupancy, revenue and open maintenance across every site. Each hotel keeps its own team and books, and head office sees the lot.
Properties
3
Group occupancy
84%
Maintenance tickets
7
| Property | Location | Occupancy | Repairs |
|---|---|---|---|
| Property A | City centre | 91% | 4 open |
| Property B | Coastal | 78% | 2 open |
| Property C | Countryside | 84% | 1 open |
Your team, ready for go-live
Every tier includes Odoo’s full catalogue. The tier sets what we configure, train and support. Training follows the same five steps, so nobody is thrown in at the deep end.
1
Prepare
Your team knows what’s changing and why.
2
Learn
Role-based workshops with realistic scenarios.
3
Practise
Hands-on time in a safe practice system.
4
Demonstrate
Each person shows they’re ready for go-live.
5
Support
In-person help through go-live and early weeks.
Compare packages
Is Scale the right fit?
Compare all three packages. Every one runs on the same platform, so you can move up whenever you’re ready.
| App or service | Core | Elevate | Scale |
|---|---|---|---|
| Hotel Manager | |||
| Point of Sale | |||
| Inventory | |||
| Purchase | |||
| Accounting | |||
| CRM | |||
| Sales | |||
| Planning | |||
| Employees | |||
| Time Off | |||
| Appointments | — | ||
| Social Marketing | — | ||
| Email Marketing | — | ||
| Marketing Automation | — | ||
| SMS Marketing | — | ||
| Events | — | ||
| Website | — | ||
| eCommerce | — | ||
| Live Chat | — | ||
| Maintenance | — | — | |
| Multi-property management | — | — | |
| Customisation | Out of the box | Available | Across every app |
Questions about Scale
Something we missed? Ask us, a consultant answers.
With a consultant. We look at each property, how your group reports, and which customisations you need, then agree a plan before work starts.
Yes. Each property keeps its own team, rooms and books, all in one Odoo database with a group-wide view.
Yes. New sites join the same system as your group grows.
Yes. Many groups start with one site, prove it, then roll out the rest in phases.
Not sure which tier fits?
Start with Core at one property and add more as you go. Or book a demo and we’ll recommend a tier.
See Scale running a hotel
Book a free demo. We’ll walk you through Hotel Manager and Channel Manager, then a consultant can tailor a deeper demo around your property.
