Managed IT Services
Smart IT provides reliable, trustworthy, and responsive IT managed services, so you can focus on what you do best!
With Smart IT, we guarantee to make IT down-time a thing of the past
Many businesses face daily challenges because their IT networks aren’t built on best practices.
At Smart IT, we deliver cost-effective, high-performance IT solutions that maximise your return on investment; offering a smarter, more efficient alternative to an in-house IT department. Our expert team provides strategic guidance and hands-on support, ensuring your IT works seamlessly in the background, so you can focus on driving your business forward.
Stable, secure, and scalable networks are the foundation of all your organisation’s operations. They transmit your data and deliver your applications. They enable your employees to communicate with each other, with your customers, and with stakeholders from outside your offices. Smart IT builds intelligent and future-proofed networks that help your organisation thrive.
Smart IT can help with your LAN and wireless networking solutions at one location or across multiple sites. We are vendor agnostic so will provide recommendations based on your requirements and budget.
Workplace solutions comprise the applications your staff use to carry out their core responsibilities, to communicate and collaborate with each other, to access the information they need and to support their creativity and innovation. Smart IT can deliver and support a range of solutions including:
- Productivity and collaboration, from core Office solutions to sophisticated virtual meeting, team working and group polling applications. All are deployed via the cloud, to support the most flexible working practices at low cost.
- Unified communications, to bring voice, video, email, instant messaging, and conferencing together in one platform.
Your business relies on high-quality voice and internet connectivity to communicate, interact, and make an impact.
Working across multiple sites Smart IT, in conjunction with our partners, can provide business connectivity solutions from start to finish, assessing your needs, installing your physical infrastructure, and offering ongoing maintenance and support. Whether you need WAN, SD-WAN or broadband solutions, we can help with a solution that caters to your mobile workforce as well as your corporate offices, enabling access to applications from anywhere.
Smart IT can provide backup, recovery services to provide data protection you’re your applications, files, and servers that are configured, administered, monitored and supported. A data security breach or natural disaster can interrupt normal operations of a business but with a backup and disaster recovery solutions from Smart IT you can have complete peace of mind.
The security of enterprise networks has never been more critical. Under increasing threats organisations are creating and transmitting more data than ever before – and malicious cyber criminals have access to more sophisticated infiltration techniques than ever before.
Smart IT builds bespoke security solutions on the latest technology, granting organisation comprehensive visibility and control over their entire networks.
Speak to us about any of the following solutions:
- Firewalls
- Malware protection
- Secure remote solutions
- Web security
- Email security
- Single sign on and multi factor authentication
The following features are available as part of our support services:
Intelligence monitoring
We proactively monitor your assets and remotely address potential points of failure before they become critical. When a site visit is required, automatic alerts guarantee an immediate response. Monitoring focuses on management information from:
Physical and virtual machines
- LAN and WAN connectivity
- Storage
- Routers
- Switches
- Firewalls
- UPS and Access Control Services
Preventative maintenance
Our service minimises disruption to your working environment by resolving issues proactively. Constant monitoring of your IT assets’ health and performance enables us to diagnose problems faster than, ever before they impact on business operations.
Asset management
We can manage all your organisation’s IT assets, providing a managed audit of your equipment as well as warranty tracking of your equipment.
Security assurance
We provide extensive reporting to monitor the security of your entire network. This includes continuous monitoring and alerting for viruses, malware, and attempted network access by unauthorised users. Patching of inventory ensures your operating systems remain up to date and are never exposed to vulnerabilities.
All our managed IT services are supported by our Help Desk. Our ITIL-aligned service desk team functions as an extension of your in-house facility. We deliver dedicated, high-quality service and technical support to customers through a multi-level team of experts supported by robust incident and problem management process and procedures.
Up to 80% of incidents are identified by our staff, assessed, and resolved with no interaction from the customer, freeing up your team to concentrate on delivering business value to your end users.
“We can get someone on the phone immediately and over 90% of the time they’ve fixed the problem within the half hour. We don’t have to worry, and we can get on with our legal work for clients instead of having to take time out to sort it all out ourselves – it frees up resource and saves us time.”
