We protect your systems and ensuring no loss of service.

It can significantly reduce ‘down time’, increase your productivity and save you money.

Remote support

Keeping your business running smoothly depends on a proactive remote support and an IT monitoring service which highlights any issues before anything untoward occurs, protecting your systems and ensuring no loss of service. It can significantly reduce ‘down time’, increase your productivity and save you money.

By adopting remote support services within your business, you can have access to Smart IT’s rapid response team of support engineers who can analyse, diagnose and resolve a whole host of IT issues via the internet, whilst maintaining your network security.

This ensures minimal impact on the day to day running of your business. When things go wrong with your IT, they can be fixed remotely, quickly and without the expense of costly visits which involve more time and travelling to site.

Using the secure remote support capability of Smart IT’s MITS (Managed information technology system), our support engineers can, with your permission, safely and remotely log on to your system to tackle the issue immediately.

Remote tech support is becoming more popular with progressive businesses which recognise its value in keeping their IT running smoothly. Problems can be diagnosed and resolved much more quickly, with 90% of issues resulting in a secure ‘fix’ without the need for a site visit.

From scanning for malware and virus removal to new business software installations and upgrades, our remote technicians can deal with any issues quickly and efficiently, as well as seeing at first hand if a user is doing anything incorrectly and providing remote training assistance where necessary.

Remote support contracts

Smart IT’s fixed price services include unlimited telephone and remote support, so you don’t need to worry about calling us whenever you have an IT issue. We are always on hand to provide you with ‘down the line’, rapid IT support solutions and keep your business systems running.

We are confident enough in our IT systems and expertise to guarantee efficient response and fix times from our team of highly qualified support engineers.